ETHICAL. PROFESSIONAL.
innovative.
Étoile
[ EY-TWAL ]
NOUN - French
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A star or something shaped like a star.
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Prima Ballerina.
what we do
We hire, develop and manage front of house concierge personnel for your commercial offices throughout the UK. Though we don’t provide prima ballerinas, our people are stars!
our people
We are respectful of your values, co-creating reliable, intuitive workplace hospitality solutions for your business.
trusted.
transparent.
tailored.
flexible
approach
We are always listening and learning about your business, using our expertise to collaborate on delivering an unrivalled hospitality experience for your visitors.
Our process
Our backgrounds as property professionals means we know what a first-class service looks like. We use a tried and tested eight step process for the best outcome.
design
We hear your vision, share our advice and work together to create an innovative and tailored strategy for your building.
SOURCE
We carry out a meticulous search for the best talent, hiring the right people through a 3 stage recruitment process.
elevate
We add supporting elements to enhance and personalise the hospitality experience for your guests.
Manage
We look after our people, managing attendance, rotas, welfare, payroll, assignments and performance for the smooth running of your building.
monitor
We take responsibility for our service, personally visiting each property weekly and providing frequent ‘mystery shopper’ drop-ins to test performance.
develop
We encourage the ongoing professional development of our staff with regular appraisals to drive ambition and focused training opportunities.
demonstrate
We believe in being transparent with our clients and will actively seek two-way communication. We will happily produce bespoke data driven reports if requested.
evolve
We constantly review our service, challenging ourselves to come up with better solutions to inspire our people and our clients.
we understand property.
We are privately owned, overseen and managed by experienced real estate professionals. Collectively, we have a holistic understanding of the property industry, providing valuable insights to enhance your guest experience.
our leadership team
Our senior management includes chartered surveyors, Security Industry Authority guards, finance and HR professionals responsible for the governance and welfare of our 200+ strong team.
nicholas roberts
director
NICHOLAS@ETOILEFACILITIES.COM
07815 156360
Nick is the founding equity partner of Étoile and a chartered surveyor with a career of more than 25 years in UK real estate.
scott boswell
head of finance
SCOTT@ETOILEFACILITIES.COM
07876 761355
Scott brings a wealth of financial expertise to Étoile which he has gained from a 15-year banking career working in the City of London, most notably for Deutsche Bank and Citi.
catherine east
director
CATHERINE@ETOILEFACILITIES.COM
07824 442798
Catherine is a joint equity partner of Etoile. She leads and develops our operational activities. Catherine has 25+ years experience in the property industry,
matthew bird
director
MATTHEW@ETOILEFACILITIES.COM
07541 236123
Matthew is joint equity partner of Étoile and a real estate business leader with more than 25 years’ experience, 20 of which have been as an investor and owner of European property.
MARIA MORGAN
Senior Account Executive
MARIA@ETOILEFACILITIES.COM
07386 743058
Maria Morgan joined us in August 2024 as a senior account manager and works closely alongside Catherine. Maria has worked previously in the property industry for over 30 years and her previous role was as a service charge accountant at Helix/Hines for almost 20 years.
Our Portfolio
We collaborate with talented, caring and forward-thinking companies across London and major regional UK cities.
Our clients range from large international developers and landlords, property, asset and facilities managers and major occupiers across a multitude of industries.
